Terms of service
Terms & Conditions
Introduction
Welcome to Jardinopia. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By placing an order with us, you agree to be bound by these terms. Please read them carefully before making a purchase.
Orders
When you place an order through our website, you are making an offer to purchase the selected products. All orders are subject to availability and acceptance by Jardinopia.
A contract between you and Jardinopia is only formed once your order has been dispatched.
Pricing & Payment
All prices shown on our website are listed in Pounds Sterling (£) and include VAT where applicable.
We make every effort to ensure that prices are accurate, however errors may occasionally occur. If we discover an error in the price of a product you have ordered, we will contact you before processing your order.
Prices may change from time to time, but any changes will not affect orders that have already been placed.
Delivery
We aim to dispatch all orders as quickly as possible. Delivery times shown on our website are estimates and cannot be guaranteed.
For full details regarding delivery services, dispatch times and delivery charges, please refer to our Delivery Policy.
Returns & Refunds
If you are not completely satisfied with your purchase, you may return your item in accordance with our Refund & Returns Policy.
Please read our Refund & Returns Policy for full details on eligibility, return conditions and the refunds process.
Product Warranty
We warrant that all new products supplied by Jardinopia are of satisfactory quality and fit for their intended purpose.
All new products are covered by a 12-month warranty in accordance with UK consumer legislation.
This warranty does not cover damage resulting from misuse, accidental damage, normal wear and tear, or incorrect installation or maintenance.
Limitation of Liability
Our liability in connection with any product purchased through our website is limited to the purchase price paid for that product.
Nothing within these Terms & Conditions limits or excludes liability where it would be unlawful to do so under UK consumer law.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
We use your information solely to process your order, provide customer support and improve our services.
Changes to These Terms
We reserve the right to update these Terms & Conditions at any time without prior notice.
Any changes will apply to future orders placed after the revised Terms & Conditions have been published on our website.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Jardinopia Ltd
The Shop at Phocle Farm
Phocle Green
Ross-on-Wye
Herefordshire
HR9 7TW
Email: info@jardinopia.com
Company Registration Number: 10282563
VAT Registration Number: GB249000531
Last updated: July 2026